KUROKIGOISHITEN

How to Order

1. Order from shopping cart on our website
2. Order by E-mail
   Please E-mail us your name, address, product(s), and payment method.
   E-mail address : customer@kurokigoishi.co.jp
3. Order by phone
   Tel : +81-(0)982-54-2531

Payment Method

1. Payment by credit card
   Our credit card payment is operated by VeriTrans online system. We accept credit cards below.
   
   * We do not accept installment payments for overseas customers. Thank you for your kind understanding.
2. UnionPay Online Payment
   This is an online payment system using UnionPay card issued in China.
   
3. Payment by PayPal
   PayPal account : customer@kurokigoishi.co.jp
4. Bank transfer
   

   Bank information	Swift code is FKBKJPJT. Fukuoka Bank, Miyazaki Branch, Ordinary Account, #413084 Kurokigoishiten Co., Ltd. Our bank account name is Kurokigoishiten Co., Ltd. * Handling charge shall be covered by the customer.

Shipping Method

1. Domestic shipping: Sagawa Express
   

   Shipping charge	1,000 JPY all over Japan (fixed rate) For those customers who purchase over 20,000JPY/order, we would like to cover the shipping charge. * Extra charge for cash on delivery will be added.

2. Overseas shipping : Express Mail Service (EMS), Air Mail (Air), Surface Air Lifted (SAL), Surface (Sea)
   

   Shipping charge	Actual expense Customer will be able to see the actual shipping charge before placing an order.

   * We will not be able to deliver our products to some countries and regions. When you cannot find your shipping charge on our site, please directly contact us.
   [ Jump to Contact Form ]
   
   Note for the Packing Cost
   The overseas shipping charge is to be calculated based on the total weight of your order. Please kindly understand we will add 38% of the total weight for this calculation, which includes packing cost, insurance fee, and handling charge for overseas shipping service. Thank you.
   
   [ Image of Our Packing ]
   

Important Notice (For within Japan shipment)

• For the domestic shipment, please specify the delivery date desired, 4 days or later from the ordering date.
• Please kindly understand that all the orders received after 1pm on Friday through Sunday shall be handled on Monday. We will ship your order within 1 to 3 business days. We will inform you immediately if the shipping might be delayed for some reasons.

Important Notice (For overseas shipment)

• When we ship our products to overseas, we are required to write the price of each product on the shipping slip. So please kindly understand that the recipient may know the price of the gift.
• We are also required to enclose packing slip inside the packaging. Please kindly understand that the recipient may see the price of each product. Thank you.
• Please kindly understand that all the orders received after 1pm on Friday through Sunday shall be handled on Monday. We will ship your order within 1 to 3 business days. We will inform you immediately if the shipping might be delayed for some reasons.
• If your shipping address is outside of Japan, you will have to pay a custom fee.
  Unfortunately, we are unable to answer how much the custom fee will be. Please contact the custom office in your country for more information. Thank you very much for your understanding.

For customers who did not get a reply e-mail after placing an order,

If you did not receive an automatic reply e-mail after placing an order, there is a possibility that the reply was blocked or sorted as SPAM mail. Please kindly check your SPAM folder or the settings regarding blocking mail. If you didn't receive a reply please contact us immediately via the Contact Form or the E-mail address below:

• Link to Our Contact Form
• Our E-mail address
  customer@kurokigoishi.co.jp

In the event that we cannot ship your order by the method you requested (For overseas only).

• In rare cases, we are unable to ship an order by the method requested, depending on the country/region, weight/size limitations and other reasons. We will e-mail you immediately and inform you of an alternative shipping method and cost. We will refund you the balance if required. If it costs more, we will cover the excess charges.
• In some cases, we need to dispatch in two or more shipments depending on the number and size of your orders. In such cases, our company will cover any additional shipping costs.

In the event that we cannot accept your order (For overseas only).

In rare cases, we are unable to ship an order depending on the country/region, weight/size limitations. Then we will e-mail you immediately.

Returns or Exchange

Please E-mail us when you wish to return or exchange the product.
E-mail : customer@kurokigoishi.co.jp

We would like to exchange the defective product immediately. Please return the product at customer expense. We will refund you the shipping charge after we confirm the defect.
If same product is not available or the products is a limited edition, we will refund you both product and shipping charge after we confirm the defect.